All prices and refunds on this site are in Bangladeshi Taka (BDT).

Check the parcel before you pay the courier

For cash on delivery, you may open and inspect the parcel in front of the delivery rider. If the item is broken, is not what you ordered, or is missing from the box, refuse it there and then and call us. That is the simplest outcome for everybody and costs you nothing.

Damaged, faulty or wrong item

If you find a problem after the rider has gone, tell us within 3 days of delivery and we will replace the item or refund it in full, including the delivery charge. Please keep the box and the packing material — the courier claim depends on them.

Unboxing video

We strongly recommend recording a single continuous video from the moment the sealed parcel is in your hands until the item is out of its box. For a breakage or a missing-item claim it is the difference between a same-day replacement and a long conversation with the courier.

Change of mind

Contact us within 3 days of delivery. The item must be unused and in its original, unopened packaging. Return delivery is paid by the customer, and the original delivery charge is not refunded.

What cannot be returned

Items whose sealed packaging has been opened, unless the item is faulty. Items damaged after delivery. Made-to-order, personalised or custom pieces, including custom shadow boxes and notebooks. Free gifts and promotional items.

Pre-orders

A pre-order can be cancelled for a full refund at any time before it ships. Once it has shipped it follows the same rules as anything else.

How to start a return

Call or WhatsApp us with your order number and photographs of the item and its packaging. We will confirm the return and tell you where to send it. Please do not send anything back before we have confirmed it.

How a refund is paid, and when

Once we have received and inspected the item, refunds are issued within 7 to 10 working days. A payment made online is refunded to the same card or wallet it came from. A cash-on-delivery order is refunded by bKash or bank transfer, to an account in the name on the order.

Orders cancelled before dispatch

Refunded in full, with no deduction. If the parcel has already been handed to the courier it is treated as a return.